Question 1

Can I enter and exit multiple times with my online reservation?

Accepted Answer

No, this is unfortunately not possible. With an online booking, you can only enter and exit once.

Question 2

Can I extend my booking after I've parked?

Accepted Answer

It is not possible to extend your booking once you've entered the parking garage with your reservation. If you stay longer, you will need to pay for the additional parking time at the payment machine. The regular hourly rate will apply for this extra time.

Question 3

Can I get a parking subscription for a specific parking spot in the parking garage?

Accepted Answer

No, that's not possible.

Question 4

Can I pre-book a disabled parking spot?

Accepted Answer

No, it is not possible to pre-book a disabled parking spot. But don't worry! Generally, there is always a disabled parking spot available.

Question 5

Can I pre-book a parking spot with a charging station for my electric car?

Accepted Answer

No, it is not possible to reserve a parking spot with an electric charging station. But don't worry! There are usually plenty of parking spots with charging stations available.

Question 6

Can I receive multiple subscription passes for one parking subscription?

Accepted Answer

No, this is not possible. Are you a business customer? Then please contact our customer service via the contact form on the website.

Question 7

Can I temporarily suspend my parking subscription without canceling it?

Accepted Answer

No, that is not possible. Our subscriptions cannot be temporarily suspended, but you can cancel your subscription.

Question 8

Can I transfer my parking subscription to a different parking garage?

Accepted Answer

That is not possible. What you can do is cancel your current subscription via the contact form and apply for a new one.

Question 9

For which locations can I apply for a parking subscription?

Accepted Answer

Go to the find a parking page and enter the city name or the name of the parking garage in the search bar. Select the parking garage you're interested in. Here, you’ll find the available parking subscription options.

Question 10

How can I apply for a parking subscription?

Accepted Answer

Applying for a parking subscription is very easy! Go to the find a parking page and enter the city or parking garage name in the search bar. Select the parking garage you're interested in. Click on the 'subscribe to a parking' button and then click on 'subscription request.' Fill out the form.

Please note: Your request is only final once it has been accepted by our customer service team, who will contact you regarding this.

Question 11

How can I cancel my booking?

Accepted Answer

Want to cancel your booking? No problem, you can cancel free of charge up to 4 hours before your reservation starts! Click on the 'manage my booking' link in your reservation confirmation. Enter your reservation number and email address. You will then be directed to your personal account. Click on 'cancel reservation' and then 'OK'. Your reservation is now cancelled.

Question 12

How can I cancel my parking subscription?

Accepted Answer

You can cancel your parking subscription by filling out the cancellation form on our website.

Question 13

How can I change my parking subscription?

Accepted Answer

You can change your parking subscription by filling out the change form on our website.

Question 14

How can I change my registered license plate number?

Accepted Answer

You can change the license plate linked to your parking subscription by filling out the change form on our website.

Question 15

How can I contact Interparking?

Accepted Answer

You can contact Interparking via the contact form on our website, fill in your details, and specify the subject of your question or issue. For immediate assistance, you can reach our customer service team at +31 (0)88 54 21 300.

Question 16

How can I modify my booking?

Accepted Answer

We understand that plans can change. That's why you can modify your reservation up to 4 hours before the start time. Simply click on the 'manage my booking' link in your reservation confirmation. You'll be redirected to your personal account, where you can change the date, start time, and license plate.

Question 17

How can I pay in a parking garage?

Accepted Answer

Payment options may vary by parking garage. To find the correct information, go to our find a parking page. Enter the city or parking garage name in the search bar and select the parking garage of your choice. Here you will find all the details about the parking garage and its payment options.

Question 18

How can I pre-book a parking spot online?

Accepted Answer

You can easily pre-book a parking spot through our website! By reserving online in advance, you’re guaranteed a parking spot, benefit from quicker entry and exit with license plate recognition and enjoy reduced rates, up to 50% cheaper. Here’s how pre-booking a parking spot works: Choose the city, parking location, desired parking product, and the date and time of your visit. Enter your personal details. Pay securely with iDEAL, Mastercard or Visa. You’ll receive a booking confirmation by email.

Question 19

How can I receive an invoice for my online booking?

Accepted Answer

When pre-booking a parking spot online, select the option to receive an invoice under the 'details' section. The invoice will then be attached to the reservation confirmation you receive via email. Forgot to select this option? Don't worry! You can always download your invoice later by clicking the 'click here to download your invoice' link in your reservation confirmation.

Question 20

How can I request a refund after an incorrect payment?

Accepted Answer

You can submit a refund request via the contact form on our website. Please provide the requested information and as many details as possible, so we can assist you as quickly as possible.

Question 21

How can I update my personal details?

Accepted Answer

You can update your personal details by filling out the change form on our website.

Question 22

How do I enter and exit the car park with my online booking?

Accepted Answer

Below you fill find a step-by-step guide on how to easily enter the parking garage with your online reservation: Upon arrival, your license plate will be automatically scanned. Wait a moment until your booking is recognized. If your license plate is not recognized, scan the QR code from your confirmation e-mail at the scanner. Do not press the ticket button. This interferes with your reservation. Once your reservation is recognized, the barrier will automatically open, and you will receive a parking ticket. You can now enter the garage. If you’re having trouble entering, press the intercom button at the barrier. Our control center will be happy to assist you.

Question 23

How do I get my value cards?

Accepted Answer

Value cards are sent out by post, but you can also pick them up at the car park office.

Question 24

How do I request a Pcard+?

Accepted Answer

You can request a Pcard+ by filling in the form on the Pcard+ website.

Question 25

How does Rent a Bob work?

Accepted Answer

Rent a Bob provides a driver who will drive your car safely to your desired destination. To order a driver, use the Rent a Bob app. During the booking process in the app, enter the discount code 'Interparking' and enjoy a 10% discount. After arrival, the driver gets into his colleague's car and they drive on to the next customer.

Question 26

How much time do I have to exit the parking garage after payment?

Accepted Answer

Once the payment is completed, you have approximately 10 minutes to exit the parking garage.

Question 27

I did not receive a receipt, can I request it afterwards?

Accepted Answer

At the payment machine, you can print a receipt by pressing the 'receipt' button during payment. If this was not possible due to a malfunction of the machine, please fill out the contact form within 24 hours after leaving the garage and attach the following information: An image of the payment receipt from your bank An image of your short-term parking ticket If no malfunction is reported with the payment machine or if we receive the request more than 24 hours after leaving the garage, we are unfortunately unable to provide a receipt.

Question 28

I don't have my parking card with me and my license plate isn't being recognized. Can I still park?

Accepted Answer

Without your parking card, it is unfortunately not possible to park on your subscription. Please take a parking ticket from the machine when entering. Pay for your parking ticket at the payment machine when exiting.

Question 29

I exited the parking garage without using my parking subscription. What should I do?

Accepted Answer

No problem! Please contact our customer service and they'll reset your parking card for your next use.

Question 30

I have cancelled my booking, when will the money be refunded to my account?

Accepted Answer

We ensure that the amount will be refunded to your account within three business days

Question 31

I have entered a parking garage and want to exit immediately. Do I still need to pay?

Accepted Answer

Yes, once you enter a parking garage, the parking rate displayed on the signs at the entrance applies. Therefore, you need to go to the payment machine first to pay and then you can exit the parking garage.

Question 32

I have found my lost parking ticket. Can I get a refund for the day rate I paid?

Accepted Answer

Yes, you can! Fill out the contact form and don't forget to include proof of the found ticket and the paid day rate.

Question 33

I have lost my parking card, what should I do now?

Accepted Answer

If you have lost your parking card, please fill in the change form on our website. Keep in mind that there are costs associated with receiving a new parking card.

Question 34

I paid too much, how can I request a refund?

Accepted Answer

If you’ve paid too much, you can submit a refund request via the contact form on our website. Please provide the requested information and, if possible, include a copy of your proof of payment. This will help us process your request more quickly.

Question 35

I received a discount code, but it doesn't work on the website. What should I do?

Accepted Answer

Always double-check that you've entered the discount code correctly. If the code still doesn't work, please contact our customer service through the contact form.

Question 36

I’ve paid for my online booking, but I haven’t received a confirmation. What should I do?

Accepted Answer

Please be patient! It can take up to 15 minutes for you to receive the reservation confirmation. If you haven't received it within 15 minutes, first check your spam folder, as it may sometimes end up there. Still nothing? Then please contact our customer service! Our team will be happy to assist you.

Question 37

If I leave earlier than my booking time, will I get a refund?

Accepted Answer

No, you will not receive a refund. Our parking products have a fixed validity period, so it’s important to make sure your booking matches the expected time you need.

Question 38

Is there a notice period for my parking subscription?

Accepted Answer

It depends on the parking subscription. To check the applicable notice period, you can refer to the terms and conditions you received when you applied for the subscription.

Question 39

Is there parking assistance or staff available in the garage?

Accepted Answer

In many of our parking garages, staff is physically present. If you have any questions or if something is wrong, our staff will be happy to assist you. No staff is available? Don't worry! You can always contact our control room directly via the intercom, they are available 24/7 to assist you.

Question 40

My reservation is not being recognized at the entrance of the garage. What should I do?

Accepted Answer

Do you want to enter using license plate recognition? It may take a few seconds for your license plate to be scanned, so always wait a moment at the entrance before taking any action. If the barrier doesn't open, check your reservation confirmation. In some parking garages, you can enter using a QR code. Haven't received a QR code or still unable to enter with it? Press the intercom button, our control room will be happy to assist you!

Question 41

The parking garage shows "FULL," but I have an online booking, can I still enter?

Accepted Answer

With an online reservation, we hold a parking spot for you. This means you can always enter, even if the parking garage shows "FULL."

Question 42

Until when can I cancel my booking free of charge?

Accepted Answer

You can cancel free of charge up to 4 hours before your booking starts.

Question 43

What is the maximum allowed parking duration when using P+R?

Accepted Answer

The discounted rate is valid for a maximum of 96 hours. After that, the regular parking rate applies.

Question 44

What is the maximum clearance height in the parking garages?

Accepted Answer

The maximum clearance height may vary depending on the parking garage. Go to the find a parking page and enter the city or parking garage name in the search bar. Select the parking garage you're interested in. Here, you will find all the information about the parking garage, including the maximum clearance height.

Question 45

What is the minimum contract duration for a subscription?

Accepted Answer

The minimum contract duration is 3 months.

Question 46

What products can I pre-book online?

Accepted Answer

We offer different products for online pre-booking! These are: Day Parking and Evening Parking. Day Parking is ideal for long-term parking during the day, allowing you to park all day at a fixed, affordable rate. Evening Parking is perfect for an evening out, where you can park during the evening hours at a reduced rate. Not every product is available at all parking garages. Visit the online reservation page for an overview of all parking products per parking garage.

Question 47

What should I do if I arrive earlier than the start time of my booking?

Accepted Answer

With every booking, you can enter the parking garage up to 60 minutes earlier, in case you arrive ahead of schedule. If you wish to adjust your product or time in advance, you can do so from the 'manage my booking' section. Click the link in your reservation confirmation and log in to access your booking details.

Question 48

What should I do if I lost my parking ticket?

Accepted Answer

If you lose your parking ticket, you will need to pay the full daily rate at the payment machine. For assistance, press the intercom button at the payment machine and inform them that you've lost your ticket.

Question 49

What should I do if the barrier doesn't open?

Accepted Answer

If the barrier doesn't open, you can contact our control room directly via the intercom. They are available 24/7 and will be happy to assist you in resolving the issue.

Question 50

When does my parking subscription start?

Accepted Answer

Your subscription can start on either the 1st or the 15th of the month, whichever you prefer! Please note that we need five business days to process your subscription after your request. For example, if you request the subscription on the 29th of the month, the next available start date will be the 15th of the following month.

Question 51

Where can I pre-book a parking spot online?

Accepted Answer

You can pre-book a parking spot online in almost all major cities in the Netherlands. Go to the find a parking page and enter the city name or name of the parking garage in the search bar. Select the parking garage you're interested in and immediately find out if pre-booking a parking spot is available.

Question 52

Where can I use Park + Bike?

Accepted Answer

You can make use of Park + Bike in Amsterdam and Haarlem. Below is an overview of the participating providers, the corresponding parking garages, and the discount rates available.  Amsterdam Bike Rent
IJDock car park (Amsterdam). 
€ 7.50 per bike for 24 hours, upon presentation of your reservation.  Amsterbike
IJ-oever Centrum car park(Amsterdam). 
€2.50 discount per bike per day, upon presentation of your reservation.  Rent a Bike Haarlem
Station car park (Haarlem).
10% discount per bike per day, upon presentation of your reservation. Only applies to bikes with 3 or 8 gears.

Question 53

Where can I use Rent a Bob?

Accepted Answer

You can use the Rent a Bob chauffeur service in the following cities and their corresponding parking garages:  Amsterdam: IJDock.
The Hague: Museumkwartier.
Rotterdam: Kruiskade, Lijnbaan en Markthal

Question 54

Which parking garages have charging stations?

Accepted Answer

Many of our parking garages are equipped with charging stations for electric cars. Want to know if a specific location has charging facilities? Use the search function on our website. Enter the city name or the name of the parking garage, select the location, and you'll find all the details about that parking garage.

Question 55

At which parking garages in the Netherlands can I use my Pcard+?

Accepted Answer

You can use the Pcard+ at several Interparking parking garages in the Netherlands. Visit the find a parking page on the website and enter the location name or parking garage name. On the parking garage detail page, you can check if the Pcard+ is accepted there.

Question 56

Can I use my Dutch Pcard+ abroad?

Accepted Answer

Yes, you can use your Dutch Pcard+ at Interparking garages all over Europe. However, in Germany and Austria, the Pcard+ system is a bit different. First insert the Pcard+ in the Pcard+ terminal at the entrance/exit. As soon as your Pcard+ has been recognised, the barrier will go up. You will receive a debit request from the country where you used the Pcard+.

Question 57

Can I use my Pcard+ to enter and exit the car park several times, while only paying the daily rate once?

Accepted Answer

No, that is not possible. If you exit the car park and enter again the same day, a new parking period starts.

Question 58

Can I use Park + Bike without pre-booking a parking spot?

Accepted Answer

No, you need to pre-book a parking spot in order to benefit from the discounted Park + Bike rate.

Question 59

Do I have to pay a subscription fee for the Pcard+?

Accepted Answer

No, you only pay your parking costs.

Question 60

Do I need to pay a registration fee for the Pcard+?

Accepted Answer

No, applying for the Pcard+ is completely free!

Question 61

For which parking garages can I order value cards?

Accepted Answer

Go to the find a parking page and enter the name of the city or car park. Select the car park you are interested in. You can find information about the car park and the types of value cards available.

Question 62

How can I add or remove a Pcard+ for my current contract?

Accepted Answer

It is not possible for the Pcard+ Private to add an extra card to the contract, the maximum number of Pcard+ cards for this contract is one.

To add a Pcard+ to your Private+ or Business contract, or to remove a Pcard+ from your contract, fill in the contact form on the website.

Question 63

How can I cancel my Pcard+?

Accepted Answer

Fill in the cancellation form on the website.

Question 64

How can I get a transaction statement for my Pcard+?

Accepted Answer

That is very easy. Log into your account via My Pcard+. All your transactions are listed here!

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