Frequently Asked Questions
Got any questions? We're happy to help! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.
- How can I cancel my booking?
Want to cancel your booking? No problem, you can cancel free of charge up to 4 hours before your reservation starts! Click on the 'manage my booking' link in your reservation confirmation. Enter your reservation number and email address. You will then be directed to your personal account. Click on 'cancel reservation' and then 'OK'. Your reservation is now cancelled.
- How can I cancel my parking subscription?
You can cancel your parking subscription by filling out the cancellation form on our website.
- How can I change my parking subscription?
You can change your parking subscription by filling out the change form on our website.
- How can I change my registered license plate number?
You can change the license plate linked to your parking subscription by filling out the change form on our website.
- How can I contact Interparking?
You can contact Interparking via the contact form on our website, fill in your details, and specify the subject of your question or issue. For immediate assistance, you can reach our customer service team at +31 (0)88 54 21 300.
- How can I modify my booking?
We understand that plans can change. That's why you can modify your reservation up to 4 hours before the start time. Simply click on the 'manage my booking' link in your reservation confirmation. You'll be redirected to your personal account, where you can change the date, start time, and license plate.
- How can I pay in a parking garage?
Payment options may vary by parking garage. To find the correct information, go to our find a parking page. Enter the city or parking garage name in the search bar and select the parking garage of your choice. Here you will find all the details about the parking garage and its payment options.
- How can I pre-book a parking spot online?
You can easily pre-book a parking spot through our website! By reserving online in advance, you’re guaranteed a parking spot, benefit from quicker entry and exit with license plate recognition and enjoy reduced rates, up to 50% cheaper. Here’s how pre-booking a parking spot works:
Choose the city, parking location, desired parking product, and the date and time of your visit.
Enter your personal details.
Pay securely with iDEAL, Mastercard or Visa.
You’ll receive a booking confirmation by email.
- How can I receive an invoice for my online booking?
When pre-booking a parking spot online, select the option to receive an invoice under the 'details' section. The invoice will then be attached to the reservation confirmation you receive via email. Forgot to select this option? Don't worry! You can always download your invoice later by clicking the 'click here to download your invoice' link in your reservation confirmation.
- How can I request a refund after an incorrect payment?
You can submit a refund request via the contact form on our website. Please provide the requested information and as many details as possible, so we can assist you as quickly as possible.
