Question 1

Can I enter and exit multiple times with my online reservation?

Accepted Answer

No, this is unfortunately not possible. With an online booking, you can only enter and exit once.

Question 2

Can I extend my booking after I've parked?

Accepted Answer

It is not possible to extend your booking once you've entered the parking garage with your reservation. If you stay longer, you will need to pay for the additional parking time at the payment machine. The regular hourly rate will apply for this extra time.

Question 3

Can I get a parking subscription for a specific parking spot in the parking garage?

Accepted Answer

No, that's not possible.

Question 4

Can I pre-book a disabled parking spot?

Accepted Answer

No, it is not possible to pre-book a disabled parking spot. But don't worry! Generally, there is always a disabled parking spot available.

Question 5

Can I pre-book a parking spot with a charging station for my electric car?

Accepted Answer

No, it is not possible to reserve a parking spot with an electric charging station. But don't worry! There are usually plenty of parking spots with charging stations available.

Question 6

Can I receive multiple subscription passes for one parking subscription?

Accepted Answer

No, this is not possible. Are you a business customer? Then please contact our customer service via the contact form on the website.

Question 7

Can I temporarily suspend my parking subscription without canceling it?

Accepted Answer

No, that is not possible. Our subscriptions cannot be temporarily suspended, but you can cancel your subscription.

Question 8

Can I transfer my parking subscription to a different parking garage?

Accepted Answer

That is not possible. What you can do is cancel your current subscription via the contact form and apply for a new one.

Question 9

Does the Pcard app work abroad?

Accepted Answer

Yes, you can use the Pcard app in several European countries, such as Belgium, Germany, Spain, France and many more. This way, you can park easily and conveniently abroad with your Pcard app!

Question 10

For which locations can I apply for a parking subscription?

Accepted Answer

Go to the find a parking page and enter the city name or the name of the parking garage in the search bar. Select the parking garage you're interested in. Here, you’ll find the available parking subscription options.

Question 11

How can I apply for a parking subscription?

Accepted Answer

Applying for a parking subscription is very easy! Go to the find a parking page and enter the city or parking garage name in the search bar. Select the parking garage you're interested in. Click on the 'subscribe to a parking' button and then click on 'subscription request.' Fill out the form.

Please note: Your request is only final once it has been accepted by our customer service team, who will contact you regarding this.

Question 12

How can I cancel my booking?

Accepted Answer

Want to cancel your booking? No problem, you can cancel free of charge up to 4 hours before your reservation starts! Click on the 'manage my booking' link in your reservation confirmation. Enter your reservation number and email address. You will then be directed to your personal account. Click on 'cancel reservation' and then 'OK'. Your reservation is now cancelled.

Question 13

How can I cancel my parking subscription?

Accepted Answer

You can cancel your parking subscription by filling out the cancellation form on our website.

Question 14

How can I change my parking subscription?

Accepted Answer

You can change your parking subscription by filling out the change form on our website.

Question 15

How can I change my registered license plate number?

Accepted Answer

You can change the license plate linked to your parking subscription by filling out the change form on our website.

Question 16

How can I contact Interparking?

Accepted Answer

You can contact Interparking via the contact form on our website, fill in your details, and specify the subject of your question or issue. For immediate assistance, you can reach our customer service team at +31 (0)88 54 21 300.

Question 17

How can I download and install the Pcard app?

Accepted Answer

You can download the Pcard app for free from the App Store (for iPhone) or Google Play (for Android). After downloading, open the app and log in with your account or easily create a new one. You’re then ready to get started!

Question 18

How can I modify my booking?

Accepted Answer

We understand that plans can change. That's why you can modify your reservation up to 4 hours before the start time. Simply click on the 'manage my booking' link in your reservation confirmation. You'll be redirected to your personal account, where you can change the date, start time, and license plate.

Question 19

How can I pay in a parking garage?

Accepted Answer

Payment options may vary by parking garage. To find the correct information, go to our find a parking page. Enter the city or parking garage name in the search bar and select the parking garage of your choice. Here you will find all the details about the parking garage and its payment options.

Question 20

How can I pre-book a parking spot online?

Accepted Answer

You can easily pre-book a parking spot through our website! By reserving online in advance, you’re guaranteed a parking spot, benefit from quicker entry and exit with license plate recognition and enjoy reduced rates, up to 50% cheaper. Here’s how pre-booking a parking spot works:

Choose the city, parking location, desired parking product, and the date and time of your visit.
Enter your personal details.
Pay securely with iDEAL, Mastercard or Visa.
You’ll receive a booking confirmation by email.

Question 21

How can I receive an invoice for my online booking?

Accepted Answer

When pre-booking a parking spot online, select the option to receive an invoice under the 'details' section. The invoice will then be attached to the reservation confirmation you receive via email. Forgot to select this option? Don't worry! You can always download your invoice later by clicking the 'click here to download your invoice' link in your reservation confirmation.

Question 22

How can I request a refund after an incorrect payment?

Accepted Answer

You can submit a refund request via the contact form on our website. Please provide the requested information and as many details as possible, so we can assist you as quickly as possible.

Question 23

How can I update my personal details?

Accepted Answer

You can update your personal details by filling out the change form on our website.

Question 24

How do I enter and exit the car park with my online booking?

Accepted Answer

Below you fill find a step-by-step guide on how to easily enter the parking garage with your online reservation: Upon arrival, your license plate will be automatically scanned. Wait a moment until your booking is recognized. If your license plate is not recognized, scan the QR code from your confirmation e-mail at the scanner. Do not press the ticket button. This interferes with your reservation. Once your reservation is recognized, the barrier will automatically open, and you will receive a parking ticket. You can now enter the garage. If you’re having trouble entering, press the intercom button at the barrier. Our control center will be happy to assist you.

Question 25

How do I get my value cards?

Accepted Answer

Value cards are sent out by post, but you can also pick them up at the car park office.

Question 26

How do I link my existing contract to the Pcard app?

Accepted Answer

When you applied for your physical Pcard+, you received a unique contract number. Enter this number in the app, and the system will send you a verification email. Your contract will only be added to your account after you click “Accept” in that email.

Question 27

How do I link my physical Pcard+ to the app?

Accepted Answer

To link your Pcard+ to your account, the system will ask for the following information: Your Pcard+ number (the 19 digits at the bottom of your card) The security code (the last 4 letters or digits on the back of your card) Once you’ve entered this information, your physical Pcard+ will be linked to the app! Does your phone have an NFC reader? Simply hold your physical Pcard+ against your phone to link it easily.

Question 28

How do I request a Pcard+?

Accepted Answer

You can request a Pcard+ by selecting your preferred contract type on the website and completing the application form.

Question 29

How does Rent a Bob work?

Accepted Answer

Rent a Bob provides a driver who will drive your car safely to your desired destination. To order a driver, use the Rent a Bob app. During the booking process in the app, enter the discount code 'Interparking' and enjoy a 10% discount. After arrival, the driver gets into his colleague's car and they drive on to the next customer.

Question 30

How much time do I have to exit the parking garage after payment?

Accepted Answer

Once the payment is completed, you have approximately 10 minutes to exit the parking garage.

Question 31

I did not receive a receipt, can I request it afterwards?

Accepted Answer

At the payment machine, you can print a receipt by pressing the 'receipt' button during payment. If this was not possible due to a malfunction of the machine, please fill out the contact form within 24 hours after leaving the garage and attach the following information: An image of the payment receipt from your bank An image of your short-term parking ticket If no malfunction is reported with the payment machine or if we receive the request more than 24 hours after leaving the garage, we are unfortunately unable to provide a receipt.

Question 32

I don't have my parking card with me and my license plate isn't being recognized. Can I still park?

Accepted Answer

Without your parking card, it is unfortunately not possible to park on your subscription. Please take a parking ticket from the machine when entering. Pay for your parking ticket at the payment machine when exiting.

Question 33

I exited the parking garage without using my parking subscription. What should I do?

Accepted Answer

No problem! Please contact our customer service and they'll reset your parking card for your next use.

Question 34

I have cancelled my booking, when will the money be refunded to my account?

Accepted Answer

We ensure that the amount will be refunded to your account within three business days

Question 35

I have entered a parking garage and want to exit immediately. Do I still need to pay?

Accepted Answer

Yes, once you enter a parking garage, the parking rate displayed on the signs at the entrance applies. Therefore, you need to go to the payment machine first to pay and then you can exit the parking garage.

Question 36

I have found my lost parking ticket. Can I get a refund for the day rate I paid?

Accepted Answer

Yes, you can! Fill out the contact form and don't forget to include proof of the found ticket and the paid day rate.

Question 37

I have lost my parking card, what should I do now?

Accepted Answer

If you have lost your parking card, please fill in the change form on our website. Keep in mind that there are costs associated with receiving a new parking card.

Question 38

I paid too much, how can I request a refund?

Accepted Answer

If you’ve paid too much, you can submit a refund request via the contact form on our website. Please provide the requested information and, if possible, include a copy of your proof of payment. This will help us process your request more quickly.

Question 39

I received a discount code, but it doesn't work on the website. What should I do?

Accepted Answer

Always double-check that you've entered the discount code correctly. If the code still doesn't work, please contact our customer service through the contact form.

Question 40

I’m having trouble logging in or the app isn’t working properly, what can I do?

Accepted Answer

If you’re having problems with the Pcard app, try the following first: Close the app and open it again. Check your internet connection. Make sure you have the latest version of the app installed from the App Store or Google Play. Check your login details and that your account is active. If the problem persists, please contact customer service for assistance.

Question 41

I’ve paid for my online booking, but I haven’t received a confirmation. What should I do?

Accepted Answer

Please be patient! It can take up to 15 minutes for you to receive the reservation confirmation. If you haven't received it within 15 minutes, first check your spam folder, as it may sometimes end up there. Still nothing? Then please contact our customer service! Our team will be happy to assist you.

Question 42

If I leave earlier than my booking time, will I get a refund?

Accepted Answer

No, you will not receive a refund. Our parking products have a fixed validity period, so it’s important to make sure your booking matches the expected time you need.

Question 43

Is it useful to enter my license plate number in my details?

Accepted Answer

In the Netherlands, you use your physical Pcard+, not license plate recognition. If you go abroad and want to use your Pcard+ there, your license plate is usually recognized. Selling your car?  Make sure to remove your license plate from your account. If you don’t, the new owner could end up making parking charges at an Interparking garage abroad that would be charged to you.

Question 44

Is the Pcard app free to use?

Accepted Answer

Yes, downloading and using the Pcard app is completely free. You only pay your actual parking costs.

Question 45

Is there a notice period for my parking subscription?

Accepted Answer

It depends on the parking subscription. To check the applicable notice period, you can refer to the terms and conditions you received when you applied for the subscription.

Question 46

Is there parking assistance or staff available in the garage?

Accepted Answer

In many of our parking garages, staff is physically present. If you have any questions or if something is wrong, our staff will be happy to assist you. No staff is available? Don't worry! You can always contact our control room directly via the intercom, they are available 24/7 to assist you.

Question 47

My reservation is not being recognized at the entrance of the garage. What should I do?

Accepted Answer

Do you want to enter using license plate recognition? It may take a few seconds for your license plate to be scanned, so always wait a moment at the entrance before taking any action. If the barrier doesn't open, check your reservation confirmation. In some parking garages, you can enter using a QR code. Haven't received a QR code or still unable to enter with it? Press the intercom button, our control room will be happy to assist you!

Question 48

The parking garage shows "FULL," but I have an online booking, can I still enter?

Accepted Answer

With an online reservation, we hold a parking spot for you. This means you can always enter, even if the parking garage shows "FULL."

Question 49

Until when can I cancel my booking free of charge?

Accepted Answer

You can cancel free of charge up to 4 hours before your booking starts.

Question 50

What are the benefits of logging in?

Accepted Answer

You get an overview of all your bookings at the selected car park (Please note: your account is linked to one specific car park, so you will only see bookings for that location). Your personal details are filled in automatically, making the booking process faster and easier.

Question 51

What features does the Pcard app offer?

Accepted Answer

The Pcard app is a convenient app that lets you easily park at over 500 Interparking car parks across Europe. You can enjoy discounts of up to 30% and no longer need to use payment machines. With license plate recognition or by simply scanning your QR code in the app, you can quickly enter and exit. You can also easily find an Interparking car park near you, wherever you are.

Question 52

What information can I manage in the Pcard app?

Accepted Answer

In your account, you can manage the following information: Personal information Contracts Cards Vehicles With a Private contract, you can also view all your invoices.

Question 53

What is the maximum allowed parking duration when using P+R?

Accepted Answer

The discounted rate is valid for a maximum of 96 hours. After that, the regular parking rate applies.

Question 54

What is the maximum clearance height in the parking garages?

Accepted Answer

The maximum clearance height may vary depending on the parking garage. Go to the find a parking page and enter the city or parking garage name in the search bar. Select the parking garage you're interested in. Here, you will find all the information about the parking garage, including the maximum clearance height.

Question 55

What is the minimum contract duration for a subscription?

Accepted Answer

The minimum contract duration is 3 months.

Question 56

What is the Pcard app?

Accepted Answer

The Pcard app is the digital version of the Pcard+, allowing you to park easily and hassle-free at over 500 Interparking car parks across Europe. No more queues or dealing with payment machines, and at participating locations in Europe, you can save up to 30% on your parking fees! Link your license plate for quick entry and exit, view your parking history and manage your payment details directly in the app. Everything you need for a smooth parking experience, all in one handy app.

Question 57

What products can I pre-book online?

Accepted Answer

We offer different products for online pre-booking! These are: Day Parking and Evening Parking. Day Parking is ideal for long-term parking during the day, allowing you to park all day at a fixed, affordable rate. Evening Parking is perfect for an evening out, where you can park during the evening hours at a reduced rate. Not every product is available at all parking garages. Visit the online reservation page for an overview of all parking products per parking garage.

Question 58

What should I do if I arrive earlier than the start time of my booking?

Accepted Answer

With every booking, you can enter the parking garage up to 60 minutes earlier, in case you arrive ahead of schedule. If you wish to adjust your product or time in advance, you can do so from the 'manage my booking' section. Click the link in your reservation confirmation and log in to access your booking details.

Question 59

What should I do if I lost my parking ticket?

Accepted Answer

If you lose your parking ticket, you will need to pay the full daily rate at the payment machine. For assistance, press the intercom button at the payment machine and inform them that you've lost your ticket.

Question 60

What should I do if the barrier doesn't open?

Accepted Answer

If the barrier doesn't open, you can contact our control room directly via the intercom. They are available 24/7 and will be happy to assist you in resolving the issue.

Question 61

When does my parking subscription start?

Accepted Answer

Your subscription can start on either the 1st or the 15th of the month, whichever you prefer! Please note that we need five business days to process your subscription after your request. For example, if you request the subscription on the 29th of the month, the next available start date will be the 15th of the following month.

Question 62

Where can I log in for my online booking?

Accepted Answer

To log in, you first need to select a car park, date and time on the booking page. On the next screen, the option to log in via ‘Login’ appears at the top right.

Question 63

Where can I pre-book a parking spot online?

Accepted Answer

You can pre-book a parking spot online in almost all major cities in the Netherlands. Go to the find a parking page and enter the city name or name of the parking garage in the search bar. Select the parking garage you're interested in and immediately find out if pre-booking a parking spot is available.

Question 64

Where can I use Park + Bike?

Accepted Answer

You can make use of Park + Bike in Amsterdam and Haarlem. Below is an overview of the participating providers, the corresponding parking garages, and the discount rates available.  Amsterdam Bike Rent
IJDock car park (Amsterdam). 
€ 7.50 per bike for 24 hours, upon presentation of your reservation.  Amsterbike
IJ-oever Centrum car park(Amsterdam). 
€2.50 discount per bike per day, upon presentation of your reservation.  Rent a Bike Haarlem
Station car park (Haarlem).
10% discount on a three- or eight-speed bike per day upon presentation of your booking. Not valid on other types of bikes.

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