Frequently Asked Questions
Got any questions? We're happy to help! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.
- Can I enter and exit multiple times with my online reservation?
This depends on the type of reservation you choose.
With the Flex Parking option, you can enter and exit the car park an unlimited number of times during your reservation period.If you choose Day Parking or Evening Parking, you can only enter once and exit once per reservation.
Read more: Can I enter and exit multiple times with my online reservation?
- Can I extend my booking after I've parked?
It is not possible to extend your booking once you've entered the parking garage with your reservation. If you stay longer, you will need to pay for the additional parking time at the payment machine. The regular hourly rate will apply for this extra time.
- Can I get a parking subscription for a specific parking spot in the parking garage?
No, that's not possible.
Read more: Can I get a parking subscription for a specific parking spot in the parking garage?
- Can I pre-book a disabled parking spot?
No, it is not possible to pre-book a disabled parking spot. But don't worry! Generally, there is always a disabled parking spot available.
- Can I pre-book a parking spot with a charging station for my electric car?
No, it is not possible to reserve a parking spot with an electric charging station. But don't worry! There are usually plenty of parking spots with charging stations available.
Read more: Can I pre-book a parking spot with a charging station for my electric car?
- Can I receive multiple subscription passes for one parking subscription?
No, this is not possible. Are you a business customer? Then please contact our customer service via the contact form on the website.
Read more: Can I receive multiple subscription passes for one parking subscription?
- Can I temporarily suspend my parking subscription without canceling it?
No, that is not possible. Our subscriptions cannot be temporarily suspended, but you can cancel your subscription.
Read more: Can I temporarily suspend my parking subscription without canceling it?
- Can I transfer my parking subscription to a different parking garage?
That is not possible. What you can do is cancel your current subscription via the contact form and apply for a new one.
Read more: Can I transfer my parking subscription to a different parking garage?
- Does the Pcard app work abroad?
Yes, you can use the Pcard app in several European countries, such as Belgium, Germany, Spain, France and many more. This way, you can park easily and conveniently abroad with your Pcard app!
- For which locations can I apply for a parking subscription?
Go to the find a parking page and enter the city name or the name of the parking garage in the search bar. Select the parking garage you're interested in. Here, you’ll find the available parking subscription options.
Read more: For which locations can I apply for a parking subscription?
