Frequently Asked Questions
Got any questions? We're happy to help! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.
- I have entered a parking garage and want to exit immediately. Do I still need to pay?
Yes, once you enter a parking garage, the parking rate displayed on the signs at the entrance applies. Therefore, you need to go to the payment machine first to pay and then you can exit the parking garage.
- I have found my lost parking ticket. Can I get a refund for the day rate I paid?
Yes, you can! Fill out the contact form and don't forget to include proof of the found ticket and the paid day rate.
- I have lost my parking card, what should I do now?
If you have lost your parking card, please fill in the change form on our website. Keep in mind that there are costs associated with receiving a new parking card.
- I paid too much, how can I request a refund?
If you’ve paid too much, you can submit a refund request via the contact form on our website. Please provide the requested information and, if possible, include a copy of your proof of payment. This will help us process your request more quickly.
- I received a discount code, but it doesn't work on the website. What should I do?
Always double-check that you've entered the discount code correctly. If the code still doesn't work, please contact our customer service through the contact form.
- I’ve paid for my online booking, but I haven’t received a confirmation. What should I do?
Please be patient! It can take up to 15 minutes for you to receive the reservation confirmation. If you haven't received it within 15 minutes, first check your spam folder, as it may sometimes end up there. Still nothing? Then please contact our customer service! Our team will be happy to assist you.
- If I leave earlier than my booking time, will I get a refund?
No, you will not receive a refund. Our parking products have a fixed validity period, so it’s important to make sure your booking matches the expected time you need.
- Is there a notice period for my parking subscription?
It depends on the parking subscription. To check the applicable notice period, you can refer to the terms and conditions you received when you applied for the subscription.
- Is there parking assistance or staff available in the garage?
In many of our parking garages, staff is physically present. If you have any questions or if something is wrong, our staff will be happy to assist you. No staff is available? Don't worry! You can always contact our control room directly via the intercom, they are available 24/7 to assist you.
- My reservation is not being recognized at the entrance of the garage. What should I do?
Do you want to enter using license plate recognition? It may take a few seconds for your license plate to be scanned, so always wait a moment at the entrance before taking any action. If the barrier doesn't open, check your reservation confirmation. In some parking garages, you can enter using a QR code. Haven't received a QR code or still unable to enter with it? Press the intercom button, our control room will be happy to assist you!
