Frequently Asked Questions
Got any questions? We're happy to help! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.
- I did not receive a receipt, can I request it afterwards?
At the payment machine, you can print a receipt by pressing the 'receipt' button during payment. If this was not possible due to a malfunction of the machine, please fill out the contact form within 24 hours after leaving the garage and attach the following information:
An image of the payment receipt from your bank
An image of your short-term parking ticket
If no malfunction is reported with the payment machine or if we receive the request more than 24 hours after leaving the garage, we are unfortunately unable to provide a receipt.
- I don't have my parking card with me and my license plate isn't being recognized. Can I still park?
Without your parking card, it is unfortunately not possible to park on your subscription. Please take a parking ticket from the machine when entering. Pay for your parking ticket at the payment machine when exiting.
- I exited the parking garage without using my parking subscription. What should I do?
No problem! Please contact our customer service and they'll reset your parking card for your next use.
- I have cancelled my booking, when will the money be refunded to my account?
We ensure that the amount will be refunded to your account within three business days
- I have entered a parking garage and want to exit immediately. Do I still need to pay?
Yes, once you enter a parking garage, the parking rate displayed on the signs at the entrance applies. Therefore, you need to go to the payment machine first to pay and then you can exit the parking garage.
- I have found my lost parking ticket. Can I get a refund for the day rate I paid?
Yes, you can! Fill out the contact form and don't forget to include proof of the found ticket and the paid day rate.
- I have lost my parking card, what should I do now?
If you have lost your parking card, please fill in the change form on our website. Keep in mind that there are costs associated with receiving a new parking card.
- I paid too much, how can I request a refund?
If you’ve paid too much, you can submit a refund request via the contact form on our website. Please provide the requested information and, if possible, include a copy of your proof of payment. This will help us process your request more quickly.
- I received a discount code, but it doesn't work on the website. What should I do?
Always double-check that you've entered the discount code correctly. If the code still doesn't work, please contact our customer service through the contact form.
- I’m having trouble logging in or the app isn’t working properly, what can I do?
If you’re having problems with the Pcard app, try the following first:
Close the app and open it again.
Check your internet connection.
Make sure you have the latest version of the app installed from the App Store or Google Play.
Check your login details and that your account is active.
If the problem persists, please contact customer service for assistance.
